Don’t give bad news via email!

 

 

Rule 1: No Bad News Over Email from Tim Sanders on Vimeo.

The questions for this exercise are in two parts.

Part one – questions

Watch the first half of the video (up to 1.15 mins) and then answer the questions below:

 

1. Which adjective describes the people in the group?
2. What happened when David sent out the emails?
3. How many groups has he worked with at the company?
4. What quality is he looking for in a group?
5. What was David doing in his emails?
6. What is email only appropriate for?
7. Which methods of communication are better for giving criticism?
8. What cannot be delivered over email?
9. What is missing in email?
10. How do emails look at the end of the day?

Now watch the rest of the video and complete the gaps in the sentences below.

 

1. When _______ try to _______ your _______, 55% of _______ is _______. In your _______ and ______.
2. _______ of the decoding is _______ or _______ and _______ 7% of the _______ you ________ can be said _______.
3. When you’ve _______ disturbing _______ to deliver _______ _______ make a _______ ______.
4. You’ll be _______ to communicate _______ you’re _______ them, if you ______ are still on the _______ team and that _______ bandwidth of _______ will help you have _______ confrontation _______ your _______.
5. Email, _______ to give ________ ________!
6. A _______ idea _______ to _______ (no bad news over email) is the ________ of don’t be _________.
7. The _______ is the _______ best thing to _______ there ________ you can hide _______ your _______ and send an email when _______ already gone ________ for the ________.
8. You can’t _______ conflict _______ using _______ email to _______ an uncomfortable ________ conversation.
9. At the _______ least, if _______ say ________! or if _______ going to _______ someone, have the _______ to do _______ in _______ time!
10. _______ if they _______ see your _______!

Now check your answers!