Giving difficult news
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Giving bad or difficult news at work is always a very difficult and emotional thing. It is important to choose the right words and phrases and to be as calm as possible Where the person has done something wrong, it is important to show a distance with your phrases |
Look at the words and phrases below:
Can you organise the under the different headings? When you have finished check your answers and then try the quiz (link at the bottom of the page).
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I’m afraid… The decision has been made…. I’ve asked to speak with you today because……. Have you got a minute? Is that OK? If you need to talk, my door is always open. Take some time to think about this and then we’ll speak again. I wanted to tell you this myself as I feel we have a good relationship. Can I have a word? |
It has come to our attention that …. Can I have a moment? I’m not sure how to say this so I’ll get straight to the point. I know how you feel I understand that you’ll need to think this over. I’m sorry to have to tell you this but…. I know it is difficult to see now, but you’ll get over it. |
Headings:
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Signal you need a private conversation
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Introduce the topic
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Offer help
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Avoid saying if possible
Which of these phrases would you use in:
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a disciplinary situation
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a redundancy situation