People in conversation – Anne 2 – answers

PART 1

1. On a normal day Anne starts work in the morning.

2. She is looking after three different properties at the moment.

3. She spends approximately one hour in each place.

4. She says basically you’re there if anybody needs or wants you.

5. There may be some complaints that you have to deal with.

6. Sometimes people just want to chat.

7. They want to tell Anne what they’ve been doing.

8. Anne also liaises with the hotel owners.

9. Anne has a break in the middle of the day before returning in the evening and doing the same thing.

10. Sometimes Anne takes bookings for excursions and deals with any problems people have with their rooms, etc.

11. For example sometimes people are situated over a bar and they want to move.

 

PART 2

1. Next Anne talks about airport duty days.

2. She’s told where she will be picked up.

3. She turns up and collects the coach.

4. She then takes people to the airport.

5. She makes sure they’re checked in OK.

6. She then waits for the flight she’s been given to bring back.

7. She makes sure people are dropped off at the right places.

8. On a Friday Anne begins work at midnight.

9. She then finishes at about eight o’clock in the morning.

 

PART 3

1. Sometimes Anne has to work all night. (T ‘So sometimes you’re working all through the night, then.’ ‘Yeah’)

2. People always have a welcome meeting the day they arrive. (F ‘the next day is welcome meeting day’)

3. If Anne works through the night on a Friday, she has the afternoon and evening free. (T)

4. On these days she usually stays at home for the rest of the day (F ‘so that’s when I would go to bed, visit the beach, that sort of thing…’)

5. Welcome meetings generally take place just after breakfast. (F ‘I usually schedule welcome meetings um, to start around lunchtime’)