Phrases on the telephone B Key and notes
9 I could put you through to Mrs Andrews who is ……………….. the director of our Youth Training Courses.
To put someone through to someone is a common phrase on the telephone – eg "Could you put me through to the manager, please?"
An article of some kind must be used with a title such as as ‘director’ – it could be ‘a‘ or ‘the‘ or ‘our‘ director – but there must be one!
10 The schemes are …………….. aimed at young people between the ages of 17 and 28, and …..
11 … they ……….. run throughout the year for a range of levels.
To run means ‘to take place’ or ‘to be held’. Eg Swimming sessions run from 10 until 12 on a Saturday morning.
throughout – preposition and adverb – means in every part, or during the whole period of time:
Throughout the country fuel prices are rising. preposition
Emily slept throughout the storm. preposition
The metro has been renovated throughout. adverb
12 Yes, they’re ……………… held here in various conference rooms we have.
To be held = to take place
13 We also ………………have some outreach centres, and a 24-hour helpline.
outreach – adjective – describes something (eg a medical service) which has been taken out from the central place of organisation to somewhere more distant, often for the sake of convenience of local people. Eg The central library also has an outreach centre in several primary schools.
If you wrote ‘center‘ this is the American spelling. Another example of American spelling is ‘theater‘ for ‘theatre – English spelling’.
14 Our next ……………………… start date is on the fifth of next month.
15 Trainees are ………………… usually expected to commit to a minimum of twelve / 12 hours a week.
A trainee is a person receiving training, perhaps from a trainer. We have many similar words – an employer / an employee.
Did you remember the second ‘u‘ in ‘usually?
To commit to sth is to promise or give your loyalty, time or money to a particular principle, person or plan of action.
Note also: commit sth to memory = make certain that you remember something
commit sth to paper = to write something down
Note: 12 hours a week.
16 Before I do that, could you please give me your telephone number ……………………….. including the code and the extension number – your extension number? That’s fine. 01669 7236902 extension 4053. Could I just read that back to you? 01669 7236902 extension 4053. ……… Thank you. ‘Bye!
To read sth back to someone is to repeat some information to check you have written down details correctly. You could also say sth back to someone in this situation.