Questions for telephone etiquette
Questions for telephone etiquette
Watch the video above and answer the questions. Check the vocabulary in the box on the right first.
- What are casual business dress, informal communication, being laid-back etc.. designed to do?
- Why is it still important to follow the rules of appropriate etiquette?
- When is it very important to follow the protocols of telephone etiquette?
- How does the speaker describe the effect bad protocols can have on your business?
- What do your need in order to implement the correct protocols?
- Write down the words you hear during the ‘rushed’ call
- Write down the words you hear in the 2nd clip played.
- What must you always ask the caller if you need to put them on hold?
- Write down the words you hear in the 3rd call.
- What else must you remember to do?
- Write down the words you hear in the 4th call.
- How often should you go back to a caller who has been put on hold?
- What should you say?
- Write down the words for the final call.