Some vocabulary for the listening exercise on telephone etiquette

Some vocabulary for the listening exercise

etiquette – the ‘correct’ or ‘accepted’ way to do something

nonchalant – careless, without pressure

laid-back – relaxed

inadvertently – by accident

protocol – ‘rules’ or conventions for doing things that people follow

implement – put into action, do

discontinue – stop doing

to slur – not speaking clearly